Last updated: 7 October 2026
This Privacy Policy explains how Lux IPTV UK (“we”, “us”, “our”) collects, uses and protects your personal data when you visit luxiptvuk.com or buy a subscription. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The data controller is [Company legal name], registered in England and Wales (company number [number]), registered address [address]. You can contact us at support@luxiptvuk.com.
What data we collect
- Contact details: your name, email address and, if you contact us on WhatsApp, your phone number.
- Order details: the plan you bought, order date and payment status. Card payments are handled by our payment provider; we never see or store your full card details.
- Support messages: what you send us when you ask for help.
- Technical data: IP address, browser and device type, and pages visited, collected through cookies and server logs.
How we use your data and our legal basis
- To provide your subscription (sending login details, activation, renewals reminders and support): performance of a contract.
- To keep records for tax and accounting: legal obligation.
- To keep the website secure and working: legitimate interests.
- To send marketing emails: only with your consent, which you can withdraw at any time.
Who we share data with
We share data only with service providers who help us run the business, such as our web host, payment provider and email provider, and only as far as they need it. We do not sell your personal data. If any provider processes data outside the UK, we make sure appropriate safeguards are in place.
How long we keep it
We keep order records for six years to meet UK tax rules. Other personal data is kept only for as long as you have an active subscription or need support, and then deleted or anonymised.
Cookies
We use essential cookies to make the website work. We use analytics or marketing cookies only if you agree to them. You can change your choice at any time in your browser settings.
Your rights
You have the right to access, correct or delete your data, to restrict or object to processing, to data portability, and to withdraw consent. To use any of these rights, email support@luxiptvuk.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.