Last updated: 7 October 2026
We want you to be happy with Lux IPTV UK. This policy explains your cancellation rights and when we give refunds.
Try before you buy
We offer a short free trial so you can check the service works on your device and broadband before paying. We recommend using it before you order.
Your 14-day cancellation right
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. Because our service is digital and starts as soon as we send your login details, at checkout we ask you to agree that the service starts straight away. If you cancel within 14 days after the service has started, we may deduct an amount for the period you have already used.
When we give a full refund
- We cannot activate your subscription.
- The service does not work on a supported device and our support team cannot fix the problem.
- You were charged twice or charged the wrong amount.
When refunds are not given
- After the 14-day cancellation period has ended.
- Where the problem is caused by your internet connection, home network or an unsupported device.
- Where an account has been suspended for breaking our Terms of Service.
How to ask for a refund
Email support@luxiptvuk.com with your order email address and the reason. We reply within 2 working days, and approved refunds are paid back to your original payment method within 14 days.
This policy does not affect your statutory rights.